FAQ
How can I contact Elliot Vale? You can email us at elliotvalemanagement@gmail.com. Our customer service team will be happy to help you with any questions you may have!
Do you ship worldwide? Yes.
Where do you ship from? We ship from Hong Kong.
Can I change or cancel my order? Because we process orders as quickly as possible, you must request changes or cancellations within 12 hours of placing the order. All requests after this period . Your order can be returned for a full refund after receipt.
What payment methods do you accept? We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed? All orders are processed and shipped from our warehouse. Please allow additional processing time during holidays and sale seasons. We process orders Monday through Friday. Orders are shipped within 1-3 business days after the order date and shipped the next day after the processing day. Please note that we do not ship on weekends.
How long will it take to receive my order? Due to high demand, orders can take between 2-4 weeks to arrive.
What if I don't receive my order? If you don't receive your order within 30 days of shipment, you are eligible for a full refund.
Become Are there any customs charges and taxes? The prices listed on our site are tax-free in US dollars. This means you may be required to pay import duties and taxes once you receive your order. Import duties, taxes, and related customs charges may will be charged once your order arrives at its final destination, and these will be determined by your local customs office. Payment of these charges and taxes will be your responsibility and will not be covered by us. We are not responsible for delays caused by customs in your country. For more information about costs, please contact your local customs office.
How do I return an item? Contact us at shop@elliotvale.com
What if the items received are defective/incorrect/damaged? Please contact us if you have received incorrect, missing and/or defective goods. Please include your order number, photos of the items and all related references upon receipt of your package. We will do our utmost to resolve your case as soon as possible. to solve.
When will I receive my refund? All refunds are processed credited to your original payment method. If you paid by credit or debit card, refunds will be processed within 7-10 business days of receiving the returned item or cancellation request. sent to the bank that issued the card. Contact the bank that issued the card if you have any questions about when the amount will be credited to your account. If you If you have not received a refund for your return, you can do the following: Contact your bank/credit card company. It may take some time for the refund to be processed. refund will be credited to your account.